Case Study - BPO industry
Unified Global
A leading provider in the outsourcing and business process outsourcing (BPO) industry Optimizes Scheduling Time for Teams with TEAMCAL AI.
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Executive Summary
The team at Unified Global recognized the significant time wasted on scheduling meetings, which impacted performance and productivity. After evaluating several solutions, they chose TEAMCAL AI, a powerful tool that transformed the scheduling process. With a focus on Executive Assistants (EAs), the solution helped reduce scheduling time by more than 80%.
TEAMCAL AI’s custom success plan and ease of integration assured them the product would streamline operations. Post-trial, Unified Global subscribed to the InterviewSync Team Plan, saving 50% of the scheduling time for each team member.
At a Glance
Unified Global Significantly Enhanced Team Productivity and Efficiency
The overall “burden of scheduling” was significantly lowered, allowing the team to focus on more high-value tasks.
- 50% time saved on scheduling for each team member.
- 80% time savings for Executive Assistants (EAs)
- EAs now save 8+ hours a week that were spent on coordinating.
- Transition from bottleneck scheduling to efficient processes.
- Smooth onboarding with 14-day trial & success plan.
About Unified Global
Unified Global is a leading provider in the outsourcing and business process outsourcing (BPO) industry.
Headquartered in the USA, the company offers a wide range of outsourced business services designed to help enterprises streamline operations and scale efficiently. Their offerings span across multiple critical sectors, including:
- Financial Services
- Legal and Asset Protection
- Technology and Marketing
- Administrative Support
- Professional Staffing
Unified Globals employs more than 200 professionals across multiple locations in the United States and abroad. They have a strong presence across Los Angeles, San Francisco, and Silicon Valley in California, as well as Dallas, Texas, and Las Vegas, Nevada.
Learn moreThe Challenge: Inefficient Scheduling and Time Wasted
Unified Global’s team members in the office faced a critical challenge: time wasted on scheduling meetings was affecting overall productivity. Executive Assistants (EAs) were spending hours every day coordinating meetings, which many referred to as a bottleneck and burden. The process was cumbersome, and there was no efficient way to handle the scheduling overload.
Customer’s Concern:
Before adopting TEAMCAL AI, Unified Global’s team was unsure whether a new solution would integrate seamlessly with their existing workflow. There was anxiety about how it would affect their current processes, especially during the integration phase.
Customer’s Insight:
The need for a solution was identified during a performance review, where it became clear that EAs were spending too much time on administrative tasks instead of more value-adding activities.
How TEAMCAL AI Helped
Unified Global brainstormed internally about how TEAMCAL AI could improve their workflow. They explored the potential impact of the tool on both day-to-day operations and long-term scheduling efficiency.
The Solution:
The introduction of TEAMCAL AI was highly welcomed, with EA's quickly adopting the ADI SlackBot for quick, efficient meeting scheduling. The tool became integral in helping them manage meetings across multiple teams, reducing the time spent on back-and-forth coordination.
Key Recommendations:
The Customer Success Plan was a crucial factor in helping the Unified Global team get started on the right foot. They felt reassured by Phuc’s recommendations, which emphasized the tool's reliability and integration capability.
Key Takeaways and What Sealed the Deal
Solution Origin: The idea to search for a scheduling solution came up during a performance review when team members noted that time wasted on scheduling was negatively affecting performance.
EA Focus: Executive Assistants, who were spending 2-4 hours daily coordinating meetings, benefitted the most, saving up to 80% of their time.
Scheduling Pain: Scheduling was referred to as a bottleneck and burden, clearly highlighting the pain and frustration of manual scheduling.
No Other Solution Fit: After evaluating options, TEAMCAL AI was the only solution that could meet their needs.
Recommendations from Existing Customers: Existing users’ positive feedback provided confidence in the solution.
14-Day Trial & Customer Success Plan: The trial period and personalized support through the Customer Success Plan ensured that the tool was easy to adopt and impactful right from the start.
Customer Quotes
Here are some key quotes from the customer gathered during our interviews:
“I was looking for a solution for the burden of scheduling.”
“I realized TEAMCAL AI can help reduce admin work.”
“I was spending 30 minutes to 1 hour every day coordinating meetings. My EAs were spending 2-4 hours a day.”
“ADI SlackBot is very handy for quick meetings.”
The Results
After the 14-day trial, Unified Global was pleased with the results. They opted to subscribe to the InterviewSync Team Plan.
The platform saved each team member 50% of their time on scheduling, and EAs saved up to 80% of their time by using the ADI SlackBot and other TEAMCAL AI features.
Unified Global’s team no longer needed to spend excessive time coordinating with one another, and the pain of bottleneck scheduling was eliminated.
Conclusion
Unified Globals’ partnership with TEAMCAL AI has proven to be a game-changer in addressing the company’s scheduling challenges. By reducing coordination time and simplifying scheduling across multiple time zones, Unified Globals has not only saved significant time but also improved team productivity. The seamless integration of TEAMCAL AI with tools like Zoom and its ability to handle meetings with internal and external stakeholders effortlessly have made it an invaluable tool for the organization.
As they continue to expand their use of TEAMCAL AI, Unified Globals is poised to reap further benefits, ensuring that scheduling inefficiencies no longer hinder their growth. The ease of adoption and the ongoing support from the TEAMCAL AI team have helped Unified Globals seamlessly integrate the platform into their daily operations, making it an essential part of their success moving forward.
Unified Global transformed their scheduling workflow with TEAMCAL AI